4th International Conference on Primary Health Care & 2nd Euro Nursing Congress
September 15-16 2025 | Virtual Event
Fatima Abdalla Almeleh Alfzari
Emirates Health Services, UAE
Introduction: Telecare is a form of remote healthcare delivery that utilizes technology to pro- vide continuous, automated support, particularly for elderly and chronically ill patients. Unlike telehealth and telemedicine, which often involve intermittent interactions, telecare aims to maintain ongoing monitoring and assistance. This presentation explores the implementation, benefits, and limitations of telecare services, especially in the context of elderly home care, using evidence from global studies and the Emirates Health Services (EHS) model in the UAE.
Methodology: This review analyzes the development and effectiveness of telecare through evaluation of published studies, government reports, and outcomes from EHS’s integrated home care system. It discusses the classification, adoption barriers, user perceptions, and technological solutions involved in delivering remote care. The EHS home care model is ex- amined for its smart design, operational integration via EMR (Wareed), and multidisciplinary approach.
Management: Effective management of telecare requires a coordinated framework involv- ing automated patient enrollment, remote documentation, teleconsultation, and home med- ication delivery. The EHS model incorporates specific tools for physicians, nurses, physiother- apists, dietitians, and behavioral health professionals, enhancing team alignment and care planning. Despite its demonstrated benefits—such as reduced hospital visits, improved care efficiency, and patient convenience—barriers like technological resistance, cost, and age-re- lated user challenges persist. Recommendations include expanding multidisciplinary care pathways, incorporating user-friendly interfaces, and promoting wider adoption through ed- ucation and training.
Conclusion: Telecare offers a promising avenue for improving quality of care and resource efficiency, particularly for the elderly and those with chronic conditions. While quantitative outcomes show modest clinical differences, qualitative insights highlight increased patient confidence and reduced system burden. The success of the EHS model underlines the poten- tial of smart, integrated care systems, though further efforts are needed to address adoption challenges and strengthen patient-provider connections in virtual settings.
Fatima Abdalla Almeleh having graduated from Jordan University of Science and Technology Faculty of Medicine with an MBBS degree, then pursued specialization in family medicine, earning the Arab Board certificate in family medicine and the Membership of the Royal College of General Practitioners in 2013. Throughout her career, Dr. Fatima has demonstrated a steady rise in her professional roles, including a nine-year tenure as the director of two Primary Health Centers. During this time, she excelled in enhancing the quality of services provided at the centers, honing her leadership skills in the process.