4th International Conference on Primary Health Care & 2nd Euro Nursing Congress
September 15-16 2025 | Virtual Event
Nusaiba Elamin Daffalla Ahmed
Khobar Health Network , Saudi Arabia
“Every patient, every visit, every voice matters.”
This belief guided Al Khobar Health Network as we reimagined the patient experience across
twelve primary health care centers. We listened closely - to concerns about waiting times, the
need for clearer communication, and the wish for a warmer, more welcoming environment.
Step by step, we trained our teams to connect with empathy, redesigned clinic flows to reduce
delays, and introduced real time feedback tools so patient voices could directly shape
services. Within two years, satisfaction rose from 83% to 87%, complaints declined, and trust
between patients and care teams grew stronger than ever. Our journey shows that when patients
are truly heard, primary care can become not just a service - but a partnership.
Nusaiba Daffalla, Director of Clinical Excellence at Khobar Health Network, is a healthcare leader with over 17
years of experience in public health, quality, and patient safety. She has held senior leadership roles in hospitals
and primary health care, driving transformation, accreditation, and system improvement. With expertise in strategic
planning, monitoring, and evaluation, she is dedicated to advancing safe, high-quality, patient-centered
care, contributing to Saudi Arabia’s Vision 2030 healthcare goals.